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Experience Avaya 2018 – the 5 big trends in cloud communications

My talk at Avaya’s 2018 EMEA partner/customer event about the 5 big trends shaping the cloud communications industry right now. The move from on premise solutions via cloud to voice assistants, augmented intelligence (AI) and tailor made solutions based on API’s and microservices is presenting huge challenges and opportunities for our industry.

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Evolution and Future of Cloud Communications

Privileged to give a short presentation about the evolution and future of cloud communications at IPEXPO Europe in London this week. Unified communications is making way for Communication Enabled Business Processes, and the need for best of breed solutions in the SME space provides ample opportunities for value add resellers of the new services.